Tenant relations is an important component of the property management equation. I have been in the property management business for more than 37 years, yet there are always new things that pop up. This is one of the things I love most about this industry – it is never boring!
Long ago tenants were treated as second-class citizens. The properties available for rent were not usually cared for in the same way as a house one might purchase for their home. Today, however, tenants are as important and have as much of a voice as everyone else. Many of today’s tenants are people who choose to rent instead of own but still expect high-quality housing and attention to problems in a timely manner. There are still some clients who do not agree with this new rental model.
Today we were faced with a tenant who had a roof leak which caused significant damage to their living room ceiling. The owner chose not to repair the ceiling because the roof had been replaced and there was no longer a leak. The problem is that the ceiling was in good repair when the tenant moved in and they deserve to have a good ceiling now. Not only is it unsightly, it could potentially pose a health hazard. Gone are the days when you can opt out of doing the right thing just because you don’t want to. We choose not to wait for the tenant to report the problem to Fair Housing and city code enforcement. In an effort to provide the best service to both our clients and our tenants, we are making sure this ceiling is repaired. If it takes numerous estimates and photos to make the case with the owner, that’s what will be done. So, when faced with how to handle a situation, put yourself in the other person’s shoes and see how best to help them.