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Application FAQs

Before you Begin an Application:

  • Interested applicants will need to set up a viewing of the property prior to submitting their application; please contact our office to schedule a viewing. If you are not interested in viewing the property prior to signing the lease, you will have to sign a waiver agreeing to leasing sight unseen.

What are your rental requirements?

  • Gross household monthly income must be at least three times the rental amount.
  • Applicants must indicate at least 3 years income history
  • Applicants must indicate at least 3 years rental history or home ownership
  • Applicants cannot have open bankruptcies or evictions.
  • Each property has its own credit requirements to which we must adhere. Call our office for more details on the property in which you are interested in applying for
  • Each person 18 years or older must complete an application and submit the application fee.

Do you allow cosigners?

  • Cosigners, or guarantors, are sometimes permitted; it depends on the particular property and the owner’s minimum requirement.

What are cosigner requirements?

  • Cosigner must complete an application and submit the application fee
  • Must currently own property in California
  • Gross monthly income must be at least three times the rental amount.
  • Must have a credit score of 620 or higher with a good credit history.

What are your credit requirements? Do you base acceptance of applicants on a specific FICO score?

  • While poor credit may not be grounds for an automatic denial, it is likely an owner will ask for a higher security deposit. When reviewing your credit, many factors will be considered, such as: status of current accounts, collections, delinquencies, any moneys owed or paid late to property management companies or landlords.
  • Every tenant, like every property, is different. There may be reasons someone has a low FICO score while being an excellent prospective tenant. All criteria are taken into consideration before a decision is rendered.

Can I submit my own credit report?

  • Unfortunately, we cannot accept provided credit reports in lieu of application; due to contractual and security reasons, we run a new credit report on every applicant.

What about someone coming to work in the United States from another country for a specific assignment?

  • We can rent properties in such situations. Applicants must provide work papers, a passport, a contact from their originating country and may be asked to pay a higher security deposit.

How can I apply if I live out of state or out of the country?

  • There are several ways. Before you do, however, make sure you qualify to rent the property of your choice. Compare your situation to our rental criteria. Then check with our office to make sure the property is not already rented. Applications and fees are submitting online on a first come/first served basis.

Will you rent to us even if we have a bankruptcy?

  • We are often able to work with people who have closed or discharged bankruptcies, depending on the date filed, status of filing, cause of the bankruptcy and credit history since the bankruptcy. If someone with a discharged bankruptcy is approved, they are required to pay the maximum security deposit allowed by law which is twice the amount of the rent for an unfurnished home.

Why was I asked to pay a higher security deposit than what was listed in the ad?

  • The security deposit quoted in the ad is always the minimum deposit accepted. Depending on all criteria of each individual applicant, approval may be possible with a higher security deposit up to the maximum allowed by law.
  • The security deposit is a tenant’s way of offering a kind of guarantee to the owner of the property that they intend to take care of the property and pay rent on time. When there are situations that make a tenant a higher credit risk, a higher security deposit may be allowed instead of simply denying the application. The more the credit risk, the higher the deposit asked. A higher deposit is also required when there are pets involved.

Why won’t you rent to someone who has been evicted?

  • An unlawful detainer (eviction) is immediate grounds for denial. The eviction process is lengthy and costly. There are times when a tenant suffers circumstances (or causes them) that cause them to need to leave a property (sudden inability to pay the rent, massive damage to the property, bringing pets to a no-pet property, etc). They always have the option of vacating the property prior to causing the legal process of unlawful detainer, better known as eviction. If a tenant remains in the property and forces the owner/landlord/property manager to go through the eviction process once, they are more likely to allow that to happen again.

Do you refund application fees

  • The application fee is $40 per adult and is non-refundable; unless the home you desire has already rented prior to us processing your application.

Do you accept more than one application for the same property at a time?

  • To adhere with fair housing laws, we process one application at a time. All applications that are subsequently received will be placed on a waiting list.

How long does it take to process an application?

  • Processing times vary. We are typically able to provide initial approval within hours of receipt of the application. The remaining work of verifying income and rental history is contingent upon how quickly our verification forms are returned. The faster the reply, the faster we can complete the application process and tender a decision.

What kind of supporting documentation is required with my application?

  • The more documentation you provide, the faster we will be able to process the application. We have accepted bank statements (not summaries), legal documents, 1099s, tax returns, deeds of trust, mortgage statements, passports, etc. Proof is required for all sources of income. Unverifiable or under-the-table income cannot be considered.

What if I do in-home child care?

  • They have to be licensed and insured.

Why is an applicant only given 24 hours to pay a security deposit to secure the property?

  • Often there is more than one person interested in a property. If someone is serious about renting a property, they will have the security deposit available for when they are approved. If someone is approved, and they do not sign the lease and pay the security deposit, we will not hold the property for them; we will move on to the next applicant on the waiting list.

How often do you update your web site?

  • We find it very effective to do action-based updates. Within 24 hours of getting a new property, it is on our web site. Within one hour of renting a property, it is removed from our web site. The action is what causes the update. That way you can be assured that the properties listed on our web site are still available for rent and the rent amounts are accurate.

I noticed one of your properties on some other web site, but it is not on your web site. Why not?

    Some web sites like to add to their listings by copying listings from other web sites. The problem with that is that they are not updated nearly as often as we update our own site. A property we rented at 2pm will surely be removed from our web site by 3pm on the same day, but could possibly still be listed on one of those sites for another week or even longer. We have no access or control to these “feeder” websites.

How long do you hold applications?

  • Your application can be applied to any Horizon property of interest within 50 days of submission.

Do you allow animals?

  • Some properties do allow animals with a higher deposit. Photos of all animals and proof of registration in that county where the property of which you are applying to live are required. The following animals are restricted for all properties:
  • Rottweiler
  • Doberman Pinscher
  • Any Canario Breed
  • Chow
  • Dalmatian
  • Wolf Hybrid
  • Pit Bull (or Staffordshire) Terrier
  • Great Dane
  • Saint Bernard
  • Akita
  • German Shepherd
  • Husky/Malamute
  • Boerboel
  • Bandog Mastiff
  • Karalian Bear Dog
  • Alaskan Malamute
  • American Bull dog
  • If you are not certain whether you qualify to apply to rent the property, you may call our office and ask for an applicant review prior to seeing the property. A successful applicant review does not guarantee that your application will be approved. If there are some concerns with any details of your application, including less-than-ideal credit, job standing or references, it may not be necessary to deny your application. It may however be possible for you to pay a higher security deposit and/or provide a co-signer to be a guarantor for the rental of the property.

    What might affect my application approval?

    • The following can affect the approval of your application: Collections, issues with previous landlords/agencies, wage garnishments, vehicle repossessions, and debt to income ratio.

    What if I don’t want to see the Property?

    • If you are not interested in viewing the property prior to signing the lease, you will have to sign a waiver agreeing to leasing sight unseen.